Summary

Heritage 544 Union is a compact 94-apartment Williamsburg rental with in-unit laundry, air conditioning, a courtyard and rooftop, fitness and yoga, resident lounge, conference room, bike storage and garage parking. Residents value the location, neighbors and apartment basics; recent removal of the concierge and secure package room, difficult management communication and aging shared spaces drive the main complaints.

94 unitsOpened 2013Managed by Heatherwood

Reviews

Residents describe a friendly community in a convenient Williamsburg location, but recent accounts say service and common areas have declined. The clearest change is the removal of the concierge and secure package room after some residents had already renewed.

What residents praise

The location and neighbors stand out

Residents value the central Williamsburg setting and describe a building where neighbors are friendly enough to form real friendships.

The apartments cover practical daily needs

Residents praise in-unit laundry, useful shared spaces and a building that has generally been easy to live in when maintenance responds promptly.

What residents complain about

Concierge and package service were reduced

Residents say the front desk was eliminated and packages moved from a secure room to an open lobby rack without a corresponding rent adjustment.

Management communication is frustrating

Critical accounts describe an unreliable access app, automated replies and repeated escalation before maintenance or lease concerns reach a person.

Shared spaces and apartment systems show wear

Residents mention older gym equipment and carpets, recurring elevator or climate-control problems and recent sightings of mice or roaches.

Amenities

Williamsburg full-service rental with a 24-hour concierge, in-unit laundry, central air, a fitness center with separate yoga room, a furnished roof deck plus a second-floor courtyard with lawn, grills and fire pit, and an on-site garage run by a third-party operator.

In the apartment
In-unit laundry
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center
Pool
Not available
Shared outdoor space
On-site parking
Package service
Resident storage

Also here: Bike storage · Resident lounge with billiards and game room · Screening room · Conference room and day-office workspace · On-site lifestyle manager with social and wellness programming · On-site maintenance staff

Location

544 Union is located at 544 Union Avenue, New York, NY 11211. 544 Union is close to the Lorimer Street and Metropolitan Avenue L and G trains, with Williamsburg groceries, restaurants and McCarren Park within walking distance. The central location is the most consistent strength across resident feedback.

  • 5 min
    Lorimer StGL
  • 6 min
    Metropolitan AvGL
  • 7 min
    Bedford AvL
  • 11 min
    Nassau AvG
  • 12 min
    Graham AvL
  • 14 min
    Marcy AvJMZ

Building records

Housing complaints are relatively uncommon compared with similar buildings, with noise accounting for most reports. Several nearby new-building projects make construction disruption another consideration.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

5.3 reports per 100 apartments, versus 28.7 for other comparable apartment buildings in New York.

CategoryReportsLatest
3
Aug 2025
1
Sep 2025
1
Sep 2025

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.

No HPD violations recorded in this period.

Construction nearby

Construction nearby
Construction projects on or near this building with active work permits.
ProjectDistanceLatest permit
400 ftAug 2026
400 ftAug 2026
550 ftJul 2026

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