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Building exterior 5 photos

Twenty Exchange

20 Exchange Place, NY 100053.4 ★ (97 reviews)
Rental building
Website

Summary

Twenty Exchange is a large Art Deco Financial District rental with high ceilings, varied layouts, a 24-hour concierge, valet and shared laundry. Residents praise the door, package and maintenance teams and the downtown location, while the prolonged amenity renovation, management communication, elevators and rent or fee increases are the central drawbacks.

762 unitsOpened 1931Managed by Dermot

Reviews

The staff and location earn consistent praise, and several recent residents describe smooth leasing, quick maintenance and a cleaner building under the current team. The defining complaint is the long closure and uncertain reopening of the major amenity spaces, compounded by weak communication and new charges or rent increases.

Google
3.4
97 reviews
Openigloo
4.2
57 reviews
ApartmentRatings
2.4
11 reviews

What residents praise

Door, package and maintenance staff are the strongest asset

Long-term and newer residents repeatedly praise the concierge, valet, package room and maintenance teams for being warm, attentive and efficient.

Historic apartments can offer character and value

Residents like the high ceilings, varied layouts, views and pricing relative to other full-service Financial District buildings.

Move-in and service have improved for some residents

Several recent accounts describe a smooth leasing process, responsive management and fast repairs.

What residents complain about

The major amenities have been unavailable for a long stretch

Residents say the gym, rooftop and resident spaces closed for extensive renovations after some leases were signed; the current property site still labels the replacement spaces coming soon.

Communication, rent increases and new fees erode trust

Complaints focus on unclear renovation timelines, limited compensation, steep renewals and an amenity charge attached to spaces that were not yet open.

Elevators and internal noise deserve an exact-unit check

Residents report breakdowns, long waits and recurring mechanical noise near elevator lines; some also describe event or construction noise.

Move-out and management handling can be frustrating

Residents describe disputed deductions, delayed deposits and difficulty getting consistent answers during transfers, renovations and move-out.

Amenities

Landmark Art Deco conversion in the Financial District with a 24/7 concierge, multiple shared laundry rooms plus in-unit washer/dryers in renovated apartments, and an equipped fitness center. The 19th-floor terrace with grills is the shared outdoor space, and a broader amenity renovation is in progress.

In the apartment
In-unit laundry
Some apartments
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center
Pool
Not available
Shared outdoor space
On-site parking
Not available
Package service
Resident storage
Shared laundry

Also here: Bike storage · Residents' lounge with billiards and co-working seating · Media and screening room · Children's playroom · Valet dry cleaning and laundry · Dermot Ignite resident events

Location

Twenty Exchange is located at 20 Exchange Place, New York, NY 10005. Twenty Exchange sits in the Financial District between Wall Street and the waterfront. The 2/3 at Wall Street is about three minutes away, Broad Street is about four, and Fulton Center is roughly seven minutes, with several groceries and small public spaces nearby.

TransitSupermarketsParks
  • 3 min
    Wall St23
  • 4 min
    Broad StJZ
  • 5 min
    Whitehall St-South Ferry1RW
  • 6 min
    Bowling Green45
  • 6 min
    Wall St45
  • 7 min
    Fulton St2345ACJZ

Building records

Housing complaints are relatively uncommon compared with similar buildings, with noise and leaks the largest categories. Alterations and exterior work on the building may affect day-to-day quiet and access around the property.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

6.6 reports per 100 apartments, versus 28.8 for other comparable apartment buildings in New York.

CategoryReportsLatest
27
May 2026
6
Jul 2026
4
Jul 2026

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.
ConditionCitationsStatus
2
Closed
2
Closed

Construction nearby

Construction nearby
Construction projects on or near this building with active work permits.
ProjectDistanceLatest permit
On buildingApr 2026
On buildingJul 2026
200 ftJul 2026

Rent history

Studios ask about 10% less than the Financial District median and are around 16% smaller. One-bedrooms ask about 8% less than the Financial District median and are around 11% smaller.

Typical rents

Typical rents
Final asking rents from listings that ended in the past year, compared with the same apartment size across buildings in Financial District.
Studio
$3,695median / mo
−10% vs area
$3,295–$4,725470 sq ft · 16% smaller than area
1 bed
$4,930median / mo
−8% vs area
$4,095–$5,895680 sq ft · 11% smaller than area
2 beds
$6,617median / mo
−12% vs area
$3,485–$10,495918 sq ft · 16% smaller than area

Concessions

Historical concessions
Free-rent offers on listings that ended in the past year, including listings with no offer.
AllStudio1 bed2 beds3 beds

77% of listings offered free rent, most commonly one month. If the apartment you like doesn’t include an offer, it’s worth asking whether leasing can extend one.

No free rent recorded: 23%0.25 months: 1%0.5 months: 20%0.75 months: 11%1 month: 27%1.25 months: 4%1.5 months: 2%1.75 months: 4%2 months: 8%
77%of listings offered free rent
No free rent recorded
23%(62 of 270)
0.25 months
1%(4 of 270)
0.5 months
20%(53 of 270)
0.75 months
11%(29 of 270)
1 month
27%(72 of 270)
1.25 months
4%(11 of 270)
1.5 months
2%(6 of 270)
1.75 months
4%(11 of 270)
2 months
8%(22 of 270)
  • Current free-month offers vary by apartment and lease term; the listing table shows both gross and net rent where the offer is recorded.

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