Summary

West 96th is a 207-apartment Upper West Side rental near Central Park with renovated homes, shared laundry, 24-hour concierge, a fitness center, rooftop terrace, courtyard and on-site parking. Residents strongly praise the concierge and maintenance teams; management communication, annual increases and uneven apartment or common-area condition are the main complaints.

207 unitsOpened 1988Managed by Vivmark Residential

Reviews

The concierge and maintenance teams receive unusually consistent praise for fast, kind service. The more critical accounts focus on management decisions, rising costs and apartment or common-area problems that can persist beyond an individual repair visit.

What residents praise

Maintenance responds quickly

Residents repeatedly name technicians who arrive promptly, work around schedules and stay until a repair is complete, including appliance replacement.

The concierge team makes residents feel at home

Doormen and front-desk staff are described as welcoming, attentive and one of the main reasons long-term residents stay.

Daily errands are unusually convenient

Central Park, Whole Foods, Target, Trader Joe's and both east-west and Broadway subway lines are all within a short walk.

What residents complain about

Management and leasing communication can disappoint

Critical accounts describe inaccurate expectations before signing, slow follow-through on larger problems and limited flexibility once a lease is underway.

Costs can rise beyond the headline rent

Residents mention annual increases and separate amenity, utility and pet charges, making the full recurring total important when comparing a renewal or new lease.

Apartment and common-area condition varies

Residents report pests, construction disruption and recurring building-system or upkeep problems even while praising individual maintenance workers.

Amenities

West 96th has a 24-hour attended lobby, shared laundry room and fitness center. Residents have a rooftop sundeck and garden courtyard, with an attached garage, package service and private storage.

In the apartment
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center
Pool
Not available
Shared outdoor space
On-site parking
Package service
Resident storage*
Shared laundry

* Fees apply to marked amenities. See Costs in the Availability tab.

Also here: Bike storage · Children's playroom · Business center and residents lounge · Live-in superintendent · Dry-cleaning acceptance at the desk

Location

West 96th is located at 750 Columbus Avenue, New York, NY 10025. West 96th is one block from Central Park and close to Whole Foods, Target, Trader Joe's and neighborhood services. The 96th Street B/C and 1/2/3 stations are about four to five minutes away, making most daily errands and commutes practical without a car.

  • 4 min
    96 StBC
  • 5 min
    96 St123
  • 10 min
    103 StBC
  • 11 min
    103 St1
  • 13 min
    86 StBC
  • 13 min
    86 St1

Building records

The housing-complaint rate is close to that of comparable buildings, with heating, noise and floors prominent in the reports. Open floor and pest violations make apartment upkeep worth checking, while exterior work on the building may bring disruption.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

34.3 reports per 100 apartments, versus 28.7 for other comparable apartment buildings in New York.

CategoryReportsLatest
11
Apr 2024
11
Aug 2026
10
Aug 2026

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.
ConditionCitationsStatus
10
8 open
3
2 open
2
2 open

32 additional older citations remain open.

Construction nearby

Construction nearby
Construction projects on or near this building with active work permits.
ProjectDistanceLatest permit
On buildingJul 2026
150 ftJul 2026
150 ftJul 2026

Rent history

One-bedrooms ask about the same as the Upper West Side median and are around 3% larger. Two-bedrooms ask about 2% less than the Upper West Side median and are around 4% larger.

Typical rents

Typical rents
Final asking rents from listings that ended in the past year, compared with the same apartment size across buildings in Upper West Side.
1 bed
$5,267median / mo
Same as area
$4,653$5,677674 sq ft · 3% larger than area
2 beds
$7,720median / mo
−2% vs area
$6,056$8,9231,117 sq ft · 4% larger than area

Concessions

Historical concessions
Free-rent offers on listings that ended in the past year, including listings with no offer.

No free-rent offers appeared in the past year’s listings.

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