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Building exterior 2 photos

21 West End Ave

21 West End Avenue, NY 100234.5 ★ (123 reviews)
Rental building
Website

Summary

21 West End is a full-service Lincoln Square rental with an unusually broad recreation program, including an indoor pool, hot baths, sauna, fitness rooms and a furnished rooftop. Residents praise the staff and amenities, while elevator and amenity downtime, uneven repair follow-through and apartment-specific noise or air-quality problems are the main concerns.

616 unitsOpened 2016Managed by Dermot

Reviews

The staff and club-like amenity program drive most of the building’s appeal, with several long-term residents describing a well-maintained and welcoming home. The experience is less consistent when elevators, shared facilities or apartment systems need work.

Google
4.5
123 reviews
Openigloo
4.4
17 reviews
ApartmentRatings
2.8
5 reviews
Yelp
3.0
20 reviews

What residents praise

Staff relationships hold up over time

Long-term residents praise the concierge, maintenance and management teams for being friendly, supportive and responsive.

Amenities feel closer to a private club

The pool, hot baths, sauna, gym, rooftop grills and resident programming are repeatedly described as the building’s defining advantage.

Apartments and common areas are generally well kept

Residents mention modern finishes, good views, comfortable shared spaces and a building that usually feels clean and maintained.

What residents complain about

Elevator and amenity downtime can disrupt routines

Some residents report slow or unavailable elevators and periods when paid shared spaces or equipment were closed or awaiting repair.

Repair follow-through is not always durable

A smaller but serious set of accounts describes repeated HVAC and appliance problems, temporary fixes and slow management communication.

Noise and air quality vary by apartment

Thin window insulation, indoor smoking and a substantial pattern of banging, music, ventilation and mold complaints make the exact apartment worth checking carefully.

Amenities

21 West End has in-unit laundry, central air and a 24-hour attended lobby. Recreation spaces include a fitness center, indoor lap pool and terraces, with package lockers, refrigerated storage and resident storage.

In the apartment
In-unit laundry
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center*
Pool*
Shared outdoor space
On-site parking
Not available
Package service
Resident storage*

* Fees apply to marked amenities. See Costs in the Availability tab.

Also here: Bike storage · Screening room · Lounge with golf simulator and pool table · Wine cellar · Children's playroom · Indoor dog run

Location

21 West End Ave is located at 21 West End Avenue, New York, NY 10023. The Hudson River waterfront, Pier 97 and everyday grocers are close, while Columbus Circle and Lincoln Center subway stations are roughly 12 to 13 minutes away. Daily errands are manageable without a car, but the walk to the train is longer than from central Lincoln Square.

TransitSupermarketsParks
  • 12 min
    59 St-Columbus Circle1ABCD
  • 13 min
    66 St-Lincoln Center1

Building records

The housing-complaint rate is close to that of comparable buildings, with noise accounting for most reports. Sound transfer between apartments is a useful focus when viewing a home here.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

34.4 reports per 100 apartments, versus 28.7 for other comparable apartment buildings in New York.

CategoryReportsLatest
152
Sep 2026
11
May 2026
8
May 2026

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.
ConditionCitationsStatus
5
1 open
4
Closed
1
Closed

1 additional older citation remains open.

Rent history

Studios ask about 4% more than the Lincoln Square median. One-bedrooms ask about 6% more than the Lincoln Square median.

Typical rents

Typical rents
Final asking rents from listings that ended in the past year, compared with the same apartment size across buildings in Lincoln Square.
Studio
$4,387median / mo
+4% vs area
$4,125–$5,615
1 bed
$6,037median / mo
+6% vs area
$5,111–$7,707
2 beds
$8,995median / mo
+2% vs area
$6,356–$10,000

Concessions

Historical concessions
Free-rent offers on listings that ended in the past year, including listings with no offer.
AllStudio1 bed2 beds3 beds

27% of listings offered free rent, most commonly one month.

No free rent recorded: 73%0.5 months: 7%1 month: 16%1.25 months: 1%1.5 months: 2%
27%of listings offered free rent
No free rent recorded
73%(59 of 81)
0.5 months
7%(6 of 81)
1 month
16%(13 of 81)
1.25 months
1%(1 of 81)
1.5 months
2%(2 of 81)

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