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Building exterior 8 photos

Mercedes House

550 West 54th Street, NY 100194.0 ★ (159 reviews)
Rental building
Website

Summary

Mercedes House is an 864-apartment Hell's Kitchen rental known for its stepped Enrique Norten design and an 80,000-square-foot recreation program with indoor and outdoor pools. Residents repeatedly praise the staff, maintenance and social atmosphere. The main tradeoffs are the walk to the subway, separate club access and recurring friction around leasing, renewals and move-out terms.

864 unitsBuilt 2012Managed by Two Trees Management

Reviews

Long-term residents often describe a real community supported by attentive front-desk and maintenance teams. The building itself earns strong marks; the less consistent part of the experience is the leasing and billing relationship around renewals, deposits and leaving early.

Google
4.0
159 reviews
Openigloo
4.2
17 reviews
ApartmentRatings
4.0
12 reviews
Yelp
2.9
85 reviews

What residents praise

Staff and maintenance are a major strength

Residents repeatedly praise the front desk and maintenance teams for friendly service, same-day repairs and help that continues through move-out.

The club supports an active community

Pools, fitness classes, courts, terraces and resident events give the building more social and recreational depth than a typical apartment gym.

Apartment quality holds up well

Residents cite large windows, real wood floors, in-unit laundry and generally good sound control, although views and outside noise depend on the apartment.

What residents complain about

Leasing and offboarding need everything in writing

Critical accounts describe unclear deposits, unresponsive billing staff, inflexible renewals and costly lease-surrender or move-out disputes.

The subway is not close

The Hudson-side location works well for the river and neighborhood amenities, but several residents cite the longer walk to trains as the clearest everyday drawback.

Paid amenities change the value equation

Mercedes Club is a central part of the property's appeal, but access costs extra and the current price is not published. Decide how often you would use it before comparing rents.

Amenities

Mercedes House has in-unit laundry, central air and a 24-hour attended lobby. The on-site Mercedes Club offers fitness studios, indoor and outdoor pools, and landscaped terraces; the building also has a garage and staffed package room.

In the apartment
In-unit laundry
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center*
Pool*
Shared outdoor space
On-site parking*
Package service
Resident storage

* Fees apply to marked amenities. See Costs in the Availability tab.

Also here: Bike storage · Resident lounge with wine bar and billiards · Screening room · Golf simulator · Spa with sauna and steam room · Indoor basketball court

Location

Mercedes House is located at 550 West 54th Street, New York, NY 10019. The building is on the far west side of Hell's Kitchen near Hudson River Park, DeWitt Clinton Park and West Side dining. It is a longer walk to the subway than many neighborhood alternatives, so the location favors residents who value the riverfront setting.

TransitSupermarketsParks
  • 13 min
    50 StCE
  • 14 min
    7 AvBDE
  • 15 min
    50 St1
  • 15 min
    57 St-7 AvNQRW
  • 15 min
    59 St-Columbus Circle1ABCD

Building records

Housing complaints are relatively uncommon compared with similar buildings, with noise and plumbing the largest categories. Open mold and ventilation violations make dampness and airflow worth checking, while nearby exterior work may bring disruption.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

8 reports per 100 apartments, versus 28.8 for other comparable apartment buildings in New York.

CategoryReportsLatest
32
Aug 2026
6
Aug 2026
5
Aug 2026

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.
ConditionCitationsStatus
4
2 open
3
2 open
1
1 open

Construction nearby

Construction nearby
Construction projects on or near this building with active work permits.
ProjectDistanceLatest permit
150 ftJun 2026

Rent history

One-bedrooms ask about 1% less than the Hell S Kitchen median. Two-bedrooms ask about 17% less than the Hell S Kitchen median.

Typical rents

Typical rents
Final asking rents from listings that ended in the past year, compared with the same apartment size across buildings in Hell S Kitchen.
Studio
$4,150median / mo
+2% vs area
$3,850–$4,470
1 bed
$4,995median / mo
−1% vs area
$4,575–$6,425
2 beds
$6,175median / mo
−17% vs area
$5,715–$9,295

Concessions

Historical concessions
Free-rent offers on listings that ended in the past year, including listings with no offer.
AllStudio1 bed2 beds

4% of listings offered free rent, most commonly one month.

No free rent recorded: 96%0.5 months: 1%0.61 months: 1%1 month: 2%
4%of listings offered free rent
No free rent recorded
96%(88 of 92)
0.5 months
1%(1 of 92)
0.61 months
1%(1 of 92)
1 month
2%(2 of 92)

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