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Building exterior 9 photos

Heritage Tower 28

42-12 28th Street, NY 111014.4 ★ (314 reviews)
Rental building
Website

Summary

Tower 28 offers in-unit laundry, an indoor pool and an observation deck close to Long Island City subway connections. Residents praise the concierge and repair team. Elevated-train noise is a key apartment-level tradeoff, and recent complaints concern entry-system changes and proposed reductions in staffed service.

451 unitsBuilt 2017Managed by Heatherwood

Reviews

Residents praise the staff, facilities and quick routine repairs. More recent complaints focus on management communication, app-based entry and proposed concierge changes.

Google
4.4
314 reviews
Openigloo
4.3
15 reviews
ApartmentRatings
2.8
2 reviews
Yelp
2.4
33 reviews

What residents praise

Helpful staff and quick repairs

Residents describe friendly concierge service and apartment fixes completed within hours or a day.

Convenient facilities and connections

The pool, fitness spaces and nearby subway routes are recurring positives.

What residents complain about

Train and neighbor noise can carry

Residents describe elevated-subway noise on some exposures and sound through apartment walls.

Service changes have frustrated residents

Recent accounts describe difficulty with app-based entry and concern over plans to replace staffed concierge service.

Amenities

Heritage Tower 28 is a 58-story Long Island City rental with in-unit Bosch laundry, central air and a 24-hour attended lobby. Amenities include an indoor lap pool, two-level gym with yoga studio, several roof terraces including a 58th-floor observation deck, and a small below-grade garage.

In the apartment
In-unit laundry
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center
Pool
Shared outdoor space
On-site parking
Package service
Resident storage

Also here: Bike storage · Sky lounge and residents' lounge · Media and screening room · Game room · Business center · Children's playroom

Location

Heritage Tower 28 is located at 42-12 28th Street, New York, NY 11101. The Queens Plaza area offers several subway connections for trips across the city. Proximity to elevated tracks brings a noise tradeoff for some apartments.

TransitSupermarketsParks
  • 2 min
    Queensboro Plaza7NW
  • 3 min
    Queens PlazaEFR
  • 7 min
    Court Sq7EFG
  • 8 min
    Court Sq-23 St7EFG
  • 10 min
    21 St-QueensbridgeM
  • 10 min
    39 Av-Dutch KillsNW

Building records

Housing complaints are relatively uncommon compared with similar buildings, with noise accounting for most reports. Nearby demolition and new-building projects may also affect day-to-day quiet.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

4.4 reports per 100 apartments, versus 28.8 for other comparable apartment buildings in New York.

CategoryReportsLatest
11
Jun 2026
3
Dec 2025
2
Jul 2026

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.

No HPD violations recorded in this period.

5 additional older citations remain open.

Construction nearby

Construction nearby
Construction projects on or near this building with active work permits.
ProjectDistanceLatest permit
350 ftJun 2026
400 ftAug 2026
450 ftJul 2026

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