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Building exterior 6 photos

Ruby Chelsea

243 West 28th Street, NY 100014.4 ★ (61 reviews)
Rental complex with 2 buildings
Website

Summary

Ruby Chelsea is a 480-apartment, two-tower rental with in-unit laundry, oversized windows, landscaped indoor and outdoor spaces, two fitness rooms and a rooftop pool near Penn Station. Residents praise the on-site staff, maintenance and amenities; leasing transparency, security-deposit delays and paid amenity access drive the strongest complaints.

480 unitsOpened 2023Managed by Rose Associates

Reviews

Residents give especially strong credit to the concierge, porters, maintenance team and resident manager. The sharpest criticism concerns leasing or management follow-through after a problem, particularly amenity access and security deposits.

Google
4.4
61 reviews
Openigloo
4.6
2 reviews
Yelp
1.5
2 reviews

What residents praise

The on-site team is the clearest strength

Residents repeatedly praise the concierge, porters and resident manager for warm service, package help and thoughtful day-to-day support.

Maintenance usually responds quickly

Many residents describe courteous technicians arriving within minutes or by the next day and leaving apartments clean after the work.

The shared spaces feel polished and useful

Residents value the rooftop pool, two fitness rooms, lounges, landscaped spaces and regular events, along with the building's modern design.

What residents complain about

Leasing and move-out communication can break down

Critical accounts describe conflicting amenity explanations, apartment entry without notice and security deposits returned weeks or months late.

Amenity access needs a careful cost check

Residents report separate paid tiers, guest limits and delays activating pool access even after payment, so ask exactly what each tier covers.

Noise and apartment details vary by exposure

Some residents hear neighbors, parties or activity around Madison Square Garden, while others describe quiet homes; light, layout and occasional leak issues also vary by apartment.

Amenities

Ruby has in-unit laundry, central air and a 24-hour attended lobby. Shared spaces include a two-level fitness center, rooftop pool, landscaped courtyard and grilling terraces, with a common laundry room and package cold storage.

In the apartment
In-unit laundry
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center*
Pool*
Shared outdoor space*
On-site parking
Not available
Package service
Resident storage*

* Fees apply to marked amenities. See Costs in the Availability tab.

Also here: Bike storage · Club lounge with wet bar and fireplace · Library lounge with coworking space · Screening room · Children's playroom · Dog-washing station

Location

Ruby Chelsea is located at 243 West 28th Street, New York, NY 10001. Ruby spans West 28th and 29th Streets between Seventh and Eighth Avenues, close to the 1, C and E trains, Penn Station and Madison Square Garden. Whole Foods, Chelsea groceries, the High Line and neighborhood restaurants are within walking distance, though the immediate blocks are busy.

TransitSupermarketsParks
  • 2 min
    28 St1
  • 5 min
    23 StCE
  • 7 min
    23 St1
  • 7 min
    34 St-Penn Station123
  • 7 min
    34 St-Penn StationACE
  • 8 min
    28 StRW

Building records

Housing complaints are relatively uncommon compared with similar buildings, and most concern residential noise. Ventilation is the next largest category, making sound transfer and airflow useful things to check.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

3.8 reports per 100 apartments, versus 28.8 for other comparable apartment buildings in New York.

CategoryReportsLatest
14
Aug 2026
2
Aug 2026
1
Jul 2025

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.

No HPD violations recorded in this period.

Rent history

Studios ask about 3% more than the Chelsea median. One-bedrooms ask about 5% more than the Chelsea median.

Typical rents

Typical rents
Final asking rents from listings that ended in the past year, compared with the same apartment size across buildings in Chelsea.
Studio
$4,918median / mo
+3% vs area
$4,510–$5,478
1 bed
$6,627median / mo
+5% vs area
$5,574–$15,180
2 beds
$14,627median / mo
$13,495–$16,122

Concessions

Historical concessions
Free-rent offers on listings that ended in the past year, including listings with no offer.
AllStudio1 bed2 beds3 beds

20% of listings offered free rent, most commonly half a month.

No free rent recorded: 80%0.5 months: 15%1 month: 5%
20%of listings offered free rent
No free rent recorded
80%(127 of 158)
0.5 months
15%(23 of 158)
1 month
5%(8 of 158)

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Avalon West Chelsea
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Another full-service West Chelsea rental with substantial shared spaces; compare gross rent, amenity costs, layouts and management feedback.