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Building exterior 5 photos

Ten23

500 West 23rd Street, NY 100114.7 ★ (141 reviews)
Rental building
Website

Summary

Ten23 is a compact Chelsea rental beside the High Line, with two rooftop spaces, a garden terrace, 24-hour fitness and some homes with balconies or in-unit laundry. Residents consistently praise the onsite staff and location. Elevator reliability, administrative friction and $170 in required monthly add-ons are the main cautions.

111 unitsBuilt 2011Managed by Vivmark Residential

Reviews

Ten23’s High Line location and outdoor spaces matter, but the strongest resident praise is for the concierge and maintenance team. The recurring concerns sit behind that front line: elevators, automated leasing or service processes, delayed deposit handling and costs added beyond base rent.

Google
4.7
141 reviews
Openigloo
4.2
3 reviews
ApartmentRatings
2.8
3 reviews
Yelp
4.4
18 reviews

What residents praise

The onsite team makes Ten23 feel personal

Concierge and maintenance staff receive unusually consistent praise for remembering residents, responding quickly and following complicated repairs through to completion.

The High Line location is hard to beat

Residents value being beside the park and close to Chelsea galleries, the waterfront and restaurants, with broad views from higher floors and rooftops.

Outdoor spaces add useful breathing room

Two rooftops, a garden terrace and grilling areas provide several alternatives to staying inside a relatively compact building.

What residents complain about

Elevator reliability affects a small building

Residents report one or both elevators being unavailable, sometimes leaving stairs as the only option. Ask about recent work before choosing a higher floor.

Automated processes have frustrated renters

Recent visitors and residents describe ineffective automated touring and service-request tools, including scheduled viewings without an apartment available.

Deposits and added charges need close review

A former resident reports a long-delayed deposit, while current disclosures add $170/month before utilities and list a large screening-dependent security deposit.

Amenities

Ten23 has in-unit laundry, central air and a 24-hour attended lobby. Shared spaces include a fitness center and two roof terraces with grills overlooking the High Line, with a package room and resident storage.

In the apartment
In-unit laundry
Central air
Dishwasher
In the building
24-hour doorman
Elevator
Fitness center*
Pool
Not available
Shared outdoor space
On-site parking
Not available
Package service
Resident storage*

* Fees apply to marked amenities. See Costs in the Availability tab.

Also here: Bike storage · Valet dry cleaning · Wi-Fi in lobby and on rooftop · Live-in superintendent · Resident social events

Location

Ten23 is located at 500 West 23rd Street, New York, NY 10011. Ten23 is on West 23rd Street directly beside the High Line, with Chelsea’s galleries, restaurants and Hudson River paths close by. The nearest major subway lines are farther east, so the address favors west-side walking and neighborhood access over a shortest-possible train commute.

TransitSupermarketsParks
  • 8 min
    23 StCE
  • 11 min
    23 St1
  • 13 min
    14 StACEL
  • 13 min
    34 St-Hudson Yards7
  • 14 min
    23 StFM
  • 14 min
    8 AvACEL

Building records

Housing complaints are relatively uncommon compared with similar buildings, although bedbug reports account for three of the five complaints. Pest-control history in the specific apartment is the main issue to ask about.

Reported housing complaintsPast 3 years

Reported housing complaints
Housing-related reports submitted to NYC 311 by residents or the public. A report describes a reported issue, not a confirmed violation.

4.5 reports per 100 apartments, versus 28.7 for other comparable apartment buildings in New York.

CategoryReportsLatest
3
Sep 2025
1
Jun 2025
1
Mar 2024

HPD housing-code violationsPast 3 years

HPD housing-code violations
Housing-code violations issued by NYC’s Department of Housing Preservation and Development after an inspection. Routine administrative filings and notices are excluded.

No housing-condition violations recorded in this period.

Construction nearby

Construction nearby
Construction projects on or near this building with active work permits.
ProjectDistanceLatest permit
550 ftAug 2026

Rent history

Studios ask about 4% less than the Chelsea median and are around 1% smaller.

Typical rents

Typical rents
Final asking rents from listings that ended in the past year, compared with the same apartment size across buildings in Chelsea.
Studio
$4,611median / mo
−4% vs area
$4,302–$5,349500 sq ft · 1% smaller than area
1 bed
$6,450median / mo
$5,617–$6,677737 sq ft median
2 beds
$8,542median / mo
−8% vs area
$6,903–$9,842977 sq ft · 3% smaller than area

Concessions

Historical concessions
Free-rent offers on listings that ended in the past year, including listings with no offer.

No free-rent offers appeared in the past year’s listings.

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